Terms of Service

1. Agreement and order of precedence

These Terms form a binding agreement between you and Siteway. If you use Siteway for a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

Some services may be governed by an order form, statement of work, subscription checkout, data processing addendum, security addendum, or other written agreement. If there is a conflict, the signed or accepted written agreement controls for that engagement, followed by these Terms, then other Siteway policies or website materials.

2. Business use and eligibility

Siteway is intended for business use. You may not use Siteway if you are prohibited from doing so by applicable law, if you are under 18, or if we previously suspended or terminated your access for cause.

You are responsible for ensuring that your use of Siteway complies with laws, industry rules, platform terms, advertising policies, privacy obligations, and internal policies that apply to your business.

3. Siteway services

Siteway provides managed demand-generation services and software tools for monitoring and improving search visibility, AI-answer visibility, conversion, lead capture, analytics, attribution, reporting, and related growth operations.

Features and service levels depend on your plan, signed scope, connected tools, data availability, and the cooperation needed from your team. We may improve, modify, replace, suspend, or discontinue parts of the service as the platform evolves.

Marketing examples, representative results, timelines, dashboards, screenshots, case studies, scores, projections, and benchmarks are illustrative. They are not guarantees of rankings, traffic, leads, revenue, AI citations, search position, conversion rates, or business outcomes.

4. Accounts, organizations, and access

You must provide accurate account, company, billing, and contact information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of credentials, authentication methods, and authorized users.

If you invite users, connect organizations, or grant permissions, you are responsible for their actions and access. Siteway may rely on the instructions of account owners, administrators, billing contacts, and other authorized users.

Notify us promptly if you believe an account, credential, integration, or connected system has been compromised.

5. Your data, integrations, and authorizations

You authorize Siteway to access, process, store, transmit, and analyze the data, websites, accounts, tools, and integrations you connect or provide so we can deliver the services. This may include search data, analytics data, CRM and lead data, billing and attribution data, website content, technical performance data, competitor information, prompts, rankings, citations, and business context.

You represent that you have the rights, consents, notices, and permissions needed for Siteway to process that data and access those systems. You must not provide data that you are not allowed to share with us.

You are responsible for third-party platform terms, usage limits, API restrictions, permission scopes, data accuracy, and charges from tools you connect to Siteway.

6. Complimentary audits

Siteway may offer complimentary audits or assessments. An audit is based on the information available at the time, the information you provide, and the tools we use. It may include strategy, findings, dashboard access, rankings, AI-answer visibility, conversion observations, and a prioritized plan.

Unless we state otherwise in writing, complimentary audit materials are provided for evaluation and planning. You may use the findings internally, but you may not resell, publish, or represent the audit as an independent certification or guarantee.

7. Managed engagements, plans, and changes

Paid plans, managed engagements, deliverables, timelines, prices, renewal terms, cancellation terms, and service levels are described in the checkout flow, order form, statement of work, or other written scope for your engagement.

We may reasonably adjust schedules, priorities, deliverables, or implementation details based on data availability, third-party access, platform limitations, dependencies, approvals, or newly discovered technical constraints. We will use commercially reasonable efforts to communicate material scope or schedule changes.

Requested work outside the active scope may require a new order, upgrade, change order, or written approval.

8. Client responsibilities

You are responsible for providing timely access, approvals, content, brand guidance, subject-matter expertise, technical contacts, integration permissions, feedback, and other cooperation reasonably needed to deliver the services.

You are responsible for reviewing and approving deliverables, claims, offers, content, ads, legal pages, tracking, integrations, analytics events, lead-routing rules, and any customer-facing material before launch or publication.

Delays in access, feedback, approvals, content, or third-party cooperation may delay delivery and do not automatically extend payment due dates or reduce fees unless the applicable order form says otherwise.

9. Fees, billing, and taxes

You agree to pay all fees described in the applicable checkout, invoice, order form, subscription, or written agreement. Fees may be recurring, usage-based, project-based, or otherwise specified in the applicable scope.

Unless stated otherwise, fees are due in advance, are payable in U.S. dollars, and do not include taxes, duties, bank fees, platform fees, third-party tool fees, ad spend, or other external costs. You are responsible for applicable taxes except taxes on Siteway income.

If payment is late, failed, reversed, or disputed without a good-faith basis, we may suspend access, pause work, withhold deliverables, charge permitted late fees or collection costs, and require updated payment information.

10. Renewals, cancellation, and refunds

Subscription and managed-service renewals follow the terms shown in your checkout, order form, or statement of work. If no separate renewal term is stated, recurring services continue until cancelled by either party.

You may cancel by using available account controls or contacting us. Cancellation stops future renewal charges after the active paid term or billing period unless the applicable order form says otherwise.

Except where required by law or expressly stated in a written agreement, fees already paid are non-refundable, and cancellation does not relieve you of amounts owed for work already performed, active commitments, third-party costs, or the remainder of a committed term.

11. Intellectual property and deliverables

Siteway and its licensors own the Siteway platform, dashboard, software, workflows, templates, methods, processes, analytics models, know-how, documentation, designs, reusable components, and pre-existing materials.

You retain ownership of the content, data, marks, accounts, and materials you provide to Siteway. You grant Siteway the rights needed to host, copy, modify, analyze, display, transmit, and otherwise process those materials to provide the services.

Unless a written scope says otherwise, customer-specific final deliverables created for you during a paid engagement become yours after full payment, excluding Siteway pre-existing materials, internal tools, generic know-how, reusable components, platform functionality, third-party materials, and open-source software.

Audit materials, strategy recommendations, reports, and dashboard output are provided for your internal business use unless we agree otherwise in writing.

12. Feedback and product improvement

If you provide ideas, suggestions, requests, or feedback, you allow Siteway to use them without restriction or compensation. We may use feedback to improve products, services, documentation, operations, and marketing.

We may use aggregated or de-identified information to understand service performance, improve the platform, and develop new features, provided it does not identify you or your organization.

13. Confidentiality

Each party may receive non-public business, technical, financial, customer, product, marketing, strategy, credential, or security information from the other party. The receiving party must use reasonable care to protect confidential information and use it only for the relationship between the parties.

Confidential information does not include information that is public through no fault of the receiving party, already known without confidentiality restrictions, independently developed without use of confidential information, or lawfully received from another source.

A party may disclose confidential information when required by law or legal process if it gives reasonable notice when permitted and discloses only what is required.

14. Third-party services

Siteway depends on third-party services such as authentication, payment processors, hosting providers, analytics providers, CRM systems, search data providers, SEO tools, AI-answer engines, email providers, calendars, automation tools, and communication platforms.

Third-party services are not controlled by Siteway. Their availability, accuracy, pricing, terms, security, API limits, data retention, and output may change. We are not responsible for third-party failures, downtime, policy changes, data inaccuracies, or charges.

15. Acceptable use

You may not misuse Siteway, interfere with its operation, attempt unauthorized access, bypass security or rate limits, reverse engineer non-public software, scrape protected areas, transmit malware, overload infrastructure, or use Siteway to violate law or third-party rights.

You may not use Siteway to process unlawful, sensitive, regulated, or high-risk data unless the applicable written agreement expressly permits it and appropriate safeguards are in place. This includes protected health information, payment card data outside approved payment processors, government identifiers, and data subject to special regulatory restrictions.

You may not use Siteway to send spam, run deceptive campaigns, impersonate others, infringe intellectual property, make unlawful claims, or generate content that violates platform policies or applicable advertising rules.

16. Privacy and security

Our Privacy Policy explains how we collect and use information. If we process personal information on your behalf, the parties may enter into a data processing addendum when required by applicable law or enterprise procurement requirements.

You are responsible for providing legally required privacy notices, cookie notices, consent flows, opt-out mechanisms, and customer-facing disclosures for your own websites, forms, CRM, analytics, advertising, and lead-capture systems.

17. Disclaimers

To the maximum extent permitted by law, Siteway is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted or error-free operation.

We do not guarantee search rankings, AI-answer inclusion, traffic, leads, booked calls, revenue, conversion rates, attribution accuracy, third-party data accuracy, or business outcomes. Marketing and growth results depend on many factors outside our control.

Siteway does not provide legal, tax, accounting, investment, employment, medical, or regulated professional advice. You are responsible for reviewing customer-facing claims, legal pages, policies, compliance obligations, and business decisions with qualified advisors.

18. Limitation of liability

To the maximum extent permitted by law, Siteway will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost data; business interruption; loss of goodwill; or substitute services, even if we were advised those damages were possible.

To the maximum extent permitted by law, Siteway total liability for all claims relating to the services is limited to the amounts you paid to Siteway for the affected service during the twelve months before the event giving rise to the claim.

The limits in this section apply regardless of legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

19. Indemnification

You will defend, indemnify, and hold harmless Siteway and its personnel, affiliates, contractors, and providers from claims, losses, liabilities, damages, costs, and expenses arising from your data, websites, products, services, instructions, connected systems, breach of these Terms, violation of law, infringement of third-party rights, or misuse of Siteway.

We will promptly notify you of a claim requiring indemnification, allow you to control the defense if you can do so without harming our interests, and reasonably cooperate at your expense. You may not settle a claim in a way that admits fault by Siteway or imposes obligations on Siteway without our written consent.

20. Suspension and termination

We may suspend or limit access, pause work, remove content, disable integrations, or terminate services if you breach these Terms, fail to pay amounts due, create security or legal risk, misuse the service, or if required by law or a third-party platform.

You may stop using Siteway at any time, subject to the payment, cancellation, renewal, and committed-term obligations that apply to your account or engagement.

After termination, your right to access Siteway ends. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnification, and dispute provisions.

21. Changes to these Terms

We may update these Terms from time to time. When we make changes, we will revise the last updated date above. Material changes may be announced through the site, dashboard, email, or another reasonable channel.

Your continued use of Siteway after updated Terms take effect means you accept the updated Terms. If you do not agree, you must stop using Siteway and cancel any applicable subscription or engagement subject to its active terms.

22. Texas law, venue, disputes, and contact

These Terms and any dispute, claim, or controversy arising from or relating to Siteway, the services, or these Terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules that would require the law of another jurisdiction.

Unless a signed order form or separate agreement specifies a different Texas venue, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Texas for disputes that cannot be resolved informally. Each party waives objections to personal jurisdiction and venue in those courts to the maximum extent permitted by law.

Before either party starts a formal dispute, the parties agree to try to resolve the issue in good faith by written notice and a reasonable opportunity to cure, unless urgent injunctive or equitable relief is needed.

Any governing law, venue, arbitration, or dispute process in a signed order form or separate agreement controls for that engagement, but the parties intend those engagement-specific terms to remain based on Texas law unless the written agreement expressly says otherwise.

Questions about this document can be sent to legal@siteway.ai.